Published date: 3 October 2023

This notice was replaced on 3 October 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Early engagement (published 3 October 2023, last edited 6 October 2023)

Closed early engagement


Contract summary

Industry

  • Telecommunications-infrastructure maintenance services - 50332000

Location of contract

South West

Procurement reference

TEIGN001-DN692786-19638648

Published date

3 October 2023

Closing date

17 October 2023

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

As part of this ongoing programme of IT system compatibility, Strata are currently working with the specified organisations to review their current Contact Centre needs and requirements and wish to connect with Suppliers and their systems currently available to the Public Sector.

Strata are undertaking this Soft Market Test (SMT) to understand system availability, functionality, and digital direction, along with potential associated costs and timescales if change is required.
This paper outlines the current usage and potential future requirements of a replacement Contact Centre as a Service solution at the specified organisations.

A detailed specification will be developed if the authorities decide to proceed with going to the market and will be released as part of a fully compliant procurement process.


About the buyer

Contact name

Rosanna Wilson

Address

Forde House
Brunel Road
Newton Abbot
TQ12 4XX
England

Telephone

+44 1626215120

Email

rosanna.wilson@teignbridge.gov.uk