Published date: 3 October 2023
This notice was replaced on 3 October 2023
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Early engagement (published 3 October 2023, last edited 6 October 2023)
Closed early engagement
Contract summary
Industry
Telecommunications-infrastructure maintenance services - 50332000
Location of contract
South West
Procurement reference
TEIGN001-DN692786-19638648
Published date
3 October 2023
Closing date
17 October 2023
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
As part of this ongoing programme of IT system compatibility, Strata are currently working with the specified organisations to review their current Contact Centre needs and requirements and wish to connect with Suppliers and their systems currently available to the Public Sector.
Strata are undertaking this Soft Market Test (SMT) to understand system availability, functionality, and digital direction, along with potential associated costs and timescales if change is required.
This paper outlines the current usage and potential future requirements of a replacement Contact Centre as a Service solution at the specified organisations.
A detailed specification will be developed if the authorities decide to proceed with going to the market and will be released as part of a fully compliant procurement process.
More information
About the buyer
Contact name
Rosanna Wilson
Address
Forde House
Brunel Road
Newton Abbot
TQ12 4XX
England
Telephone
+44 1626215120
Share this notice