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1404 - Provision of Out of Hours Service Desk for De Montfort University

Published date: 18 December 2019

Last edited date: 18 December 2019


Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing date: 21 January 2020

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

LE1 9BH

Value of contract

--

Published date

18 December 2019

Closing date

21 January 2020

Contract start date

01 April 2020

Contract end date

01 April 2023

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

De Montfort University has a requirement to purchase an IT service desk service to supplement DMU's service desk.

The purpose of the additional service is to:
1. enable effective out of hours IT support to staff and students of the University;
2. act as cover for the service desk during departmental meetings during core hours;
3. act, if required, as an overflow for the ITMS Service Desk at peak times of the year or during exceptional circumstanced e.g. high levels of sickness on the service desk.

The service will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams.

Additionally, DMU is also ideally looking for the supplier to provide a desktop IT cover support service to provide additional project or support capability in respect of the installation of:
1. PCs, and
2. Servers and storage.

Full details of the requirements are set out in the Tender documents.


About the buyer

Contact name

Rajbinder Athwal

Address

University Campus
Gateway House
Leicester
LE1 9BH
United Kingdom

Telephone

01162577758

Email

rajbinder.athwal@dmu.ac.uk


Other information

Attachments

Additional information on how to apply for this contract

https://in-tendhost.co.uk/demontfort/aspx/

To apply please register on the In-Tend system where you can download the ITT documents:
http://in-tendhost.co.uk/demontfort/aspx/Home
Closing date on 21 January 2020 at 17:00 hrs.
****PLEASE DO NOT APPLY DIRECT TO THE BUYER AS PER BELOW****

Is a Recurrent Procurement Type? : No


How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.


Closing date: 21 January 2020