Published date: 25 November 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 October 2022, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£30,273.50

Procurement reference

tender_319891/1150196

Published date

25 November 2022

Closing date

28 October 2022

Closing time

5pm

Contract start date

31 October 2022

Contract end date

30 October 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

In order to streamline our processes, we require one platform that will cater for all our insight, analytics and research needs. A platform that meets our current need to host the Customer Satisfaction Programme but is also scalable to adapt to our research needs as they evolve e.g., providing access to an audience beyond our customer base for future surveys.

This streamlined approach brings both resource and cost benefits (i.e., we can host future projects on the platform using in house expertise for project design at a significantly lower cost than outsourcing to a full-service research agency, research tasks are automated freeing up time to focus on deeper analysis and action planning).

The Qualtrics platform offers many benefits including:

- Automated survey distribution to reduce resource and ensure that we are tar-geting the right customers with the right surveys.
- Increased response rates through improved survey delivery.
- More sophisticated survey/programme design
- An improved user experience
- Role-based interactive dashboards with real-time data.
- Built in advanced analytics solutions

Award information

Awarded date

31 October 2022

Contract start date

31 October 2022

Contract end date

30 October 2024

Total value of contract

£30,273.50

This contract was awarded to 1 supplier.

Qualtrics LLC

Address

333 West River Park Drive, Provo, UT, 84604

Reference

Companies House number: 5596977

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Spring Place, 105 Commercial Road
Southampton
SO15 1EG
England

Email

contracts@mcga.gov.uk