Published date: 16 October 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Database and operating software package - 48600000
Miscellaneous software package and computer systems - 48900000
Location of contract
Yorkshire and the Humber
Value of contract
£76,700
Procurement reference
BVF 2024-25 300
Published date
16 October 2024
Closing date
28 August 2024
Closing time
12pm
Contract start date
29 August 2024
Contract end date
28 August 2025
Contract type
Service contract
Procedure type
Single tender action (below threshold)
A direct contract with a single supplier, without competition.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council.
More information
Additional text
-
This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules.
This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."
Award information
Awarded date
28 August 2024
Contract start date
29 August 2024
Contract end date
28 August 2025
Total value of contract
£76,770
This contract was awarded to 1 supplier.
Netcall Technology Limited
Address
Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire, England, MK41 7PH
Reference
Companies House number: 02831215
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Procurement Team
Address
County Hall,Racecourse Lane
NORTHALLERTON
DL78AD
England
Telephone
01609 533450
Website
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Closing: 28 August 2024, 12pm
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