Published date: 19 February 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 September 2024, 12pm

Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

SW18 2PU

Value of contract

£366,000

Procurement reference

CF-0008800D8d00000AYTLTEA5

Published date

19 February 2025

Closing date

23 September 2024

Closing time

12pm

Contract start date

25 February 2025

Contract end date

24 February 2029

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The London Borough of Wandsworth require residents' surveys in order to track changes in residents views and meet the requirements within the Government Tenant Satisfaction Measures on an annual basis. The main objective of the surveys is to provide robust results enabling reliable comparisons and analysis with previous residents' surveys and other boroughs. As part of the Council's commitment to resident consultation and participation, the following surveys are conducted per year:
A housing management satisfaction survey every 12 months which will use a representative sample of all tenants and leaseholders in council managed properties; and
A rolling text survey aimed at residents who have used the Council's repairs service.
The Council is a major landlord with a housing stock of approximately 17,118 tenant properties for rent. It also has responsibility for approximately 15,922 leasehold properties purchased from the Council (most of which are on Council estates).

Award information

Awarded date

13 December 2024

Contract start date

25 February 2025

Contract end date

24 February 2029

Total value of contract

£262,440

This contract was awarded to 1 supplier.

BMG Research Ltd

Address

Spring Lodge 172 Chester Road Helsby Cheshire WA6 0AR

Reference

None

Supplier is SME?

Yes

About the buyer

Contact name

Central Procurement Team

Address

Wandsworth High Street
Wandsworth
SW18 2PU
GB

Telephone

+44 2088716000

Email

procurement@richmondandwandsworth.gov.uk