Published date: 12 April 2017

Last edited date: 12 April 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 20 April 2017

Contract summary


  • Other community, social and personal services - 98000000

Location of contract


Value of contract


Procurement reference


Published date

12 April 2017

Closing date

20 April 2017

Contract start date

1 May 2017

Contract end date

30 April 2018

Contract type

Service contract

Procedure type

Not applicable

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Wandle is seeking a Tenancy Sustainability Service that improves our residents' financial resilience. Through a one to one service, group training, access to tools (including online), residents must be able to receive support regarding money management and improving their financial resilience.

The service will be delivered face to face, online, via telephone and any other suitable methods available, and will include a significant focus on training frontline Wandle staff in delivering aspects of the service. It will adopt a proactive and preventative approach, to develop financial resilience and achieve greater tenancy sustainment among our residents. To achieve this, the supplier will provide a range of money management tools and advice on numerous topics relating to budgeting, saving and income maximisation. The service will also provide staff training to upskill Wandle's internal resources enabling them to deliver aspects of the service and enhance the knowledge of our contact centre to ensure queries are resolved 'right first time'.

More information



  • Tender Notice

About the buyer


2nd floor Minerva House, 3-5 Montague Close
Se1 9BB


Closing: 20 April 2017