Published date: 9 June 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 10 July 2023, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

W8 7NX

Value of contract

£814,200

Procurement reference

tender_313532/1216046

Published date

9 June 2023

Closing date

10 July 2023

Closing time

12pm

Contract start date

22 August 2023

Contract end date

21 August 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Royal Borough of Kensington & Chelsea (RBKC) is inviting tenders from sufficiently experienced and qualified contractors for the provision of an out of hours call handling service. A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC's discretion. The delivery of the contract is anticipated to begin on or around Tuesday 22nd August 2023.

To Apply

The full tender pack, including the specification of requirements and contract terms and conditions can be downloaded from the capitalEsouring e-tendering portal. Please search for reference PRJ_RBKC_20857. Registration on the portal is necessary to be able to download the documents. Guidance about how to access the tender documents can be found on the RBKC Procurement website.

Tender submissions must be submitted via the portal. The deadline for submitting a tender response for this opportunity is midday on Monday 10th July 2023.

Please submit any clarification questions relating to this tender via the message board on the portal. The deadline for clarification questions for this opportunity is midday on Monday 3rd July 2023.

About the buyer

Contact name

Lauren Wheatcroft

Address

Town Hall, 8 Hornton Street
London
W8 7NX
England

Email

procurement@rbkc.gov.uk