Published date: 6 January 2023

Last edited date: 24 April 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 February 2023, 12pm

Contract summary

Industry

  • Helpdesk and support services - 72253000

Location of contract

North West

Value of contract

£241,130 to £371,090

Procurement reference

TRGBS-119

Published date

6 January 2023

Closing date

3 February 2023

Closing time

12pm

Contract start date

31 March 2023

Contract end date

30 March 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.

More information

Additional text

This tender opportunity can be found on RiverSource through the link below:

https://riversource.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ViewEvent.aspx?EventID=698&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f

Award information

Awarded date

7 March 2023

Contract start date

31 March 2023

Contract end date

30 March 2026

Total value of contract

£241,130

This contract was awarded to 1 supplier.

Alemba Limited

Address

Brooke Suite Ground Floor Bewley House
Marshfield Road
Chippenham
England
SN15 1JW

Reference

No reference - other

Value of contract

£241,130

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

2 Estuary Boulevard
Speke
Liverpool
L24 8RF
England

Email

procurement@riverside.org.uk