Published date: 31 March 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 March 2023, 11:59pm

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West

Value of contract

£10,800

Procurement reference

HACK001-DN662504-15792332

Published date

31 March 2023

Closing date

1 March 2023

Closing time

11:59pm

Contract start date

3 April 2023

Contract end date

31 December 2023

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council's out of hours service is currently outsourced. The out of hours services provides emergency support for residents where there is imminent risk to life or property. Support covers a multitude of emergency situations such as homelessness, adult & child protection, urgent repairs, highways incidents, where the local authority has a statutory duty to support residents.

More information

Previous notice about this procurement

Out of Hours Telephone Handling Service

  • Awarded contract
  • Published 27 March 2023

Award information

Awarded date

27 March 2023

Contract start date

1 April 2023

Contract end date

30 September 2023

Total value of contract

£108,276

This contract was awarded to 1 supplier.

Agilisys Ltd

Address

Scale Space 2nd Floor
Imperial College White City Campus
58 Wood Lane
London
W12

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Rehilah Hamid

Address

Hackney Service Centre
1 Hillman Street
Hackney
E8 1DY
United Kingdom

Telephone

+44 2083563000

Email

Rehilah.Hamid@hackney.gov.uk

Website

http://www.hackney.gov.uk