Published date: 22 May 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 June 2023, 2pm

Contract summary

Industry

  • Survey services - 79311000

  • Telephone survey services - 79311210

  • Customer satisfaction survey - 79342311

Location of contract

Wales

Value of contract

£0

Procurement reference

20230522141728-33183

Published date

22 May 2023

Closing date

16 June 2023

Closing time

2pm

Contract start date

17 June 2023

Contract end date

16 June 2028

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below.
Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus
Mae Heddlu Gogledd Cymru ynghyd â'r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd â holiaduron dioddefwyr.
Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu.

Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd.
Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHT
Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system.
Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.

More information

Links

About the buyer

Contact name

Lesley Forkings

Address

Force Headquarters, Glan-y -don, Abergele Road,
Colwyn Bay, North Wales
LL29 8AW
ENG

Telephone

+44 1492804051

Email

Lesley.Forkings@northwales.police.uk

Website

http://www.north-wales.police.uk