Published date: 1 October 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 31 October 2024, 12pm

Contract summary

Industry

  • Telephone network - 32551400

  • Emergency telephones - 32552120

  • Telephone switchboard services - 64214200

    • Customer services - 79342300

    • Telephone operator services - 79511000

    • Call centre - 79512000

Location of contract

SN10 2AZ

Value of contract

£0 to £792,000

Procurement reference

IT-245-580-AG - 0580 - 2020

Published date

1 October 2024

Closing date

31 October 2024

Closing time

12pm

Contract start date

28 April 2025

Contract end date

27 April 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.

More information

Links

Additional text

https://in-tendhost.co.uk/aster/aspx/

Is a Recurrent Procurement Type? : Yes

About the buyer

Contact name

Moshood Farinmade

Address

Horton Avenue
Devizes
Wiltshire
SN10 2AZ
United Kingdom

Telephone

0333 400 8222

Email

moshood.farinmade@aster.co.uk

Website

www.aster.co.uk