Published date: 13 November 2017
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Research and development services and related consultancy services - 73000000
Location of contract
London
Value of contract
£42,905
Procurement reference
1718CSTD10
Published date
13 November 2017
Closing date
16 August 2017
Contract start date
23 October 2017
Contract end date
31 January 2018
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
This qualitative research will look to build on our current understanding of customer complaints to further understand the drivers leading to these. In particular, it will seek to understand the drivers initially leading to customer complaints, and those leading to escalation of complaints and decisions to take the process beyond Tier 1. This will enable us to improve our services and how we handle complaints.
More information
Additional text
-
This contract was let following a mini-competition within the Market Research MR130001 Framework.
Award information
Awarded date
16 August 2017
Contract start date
23 October 2017
Contract end date
31 January 2018
Total value of contract
£42,905
This contract was awarded to 1 supplier.
Ipsos MORI
Address
3 Thomas More Square,
London,
E1W 1YWReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Address
HMRC Commerical, Ralli Quays
3 Stanley St
Salford
M60 9LA
England
Share this notice
Closing: 16 August 2017
All content is available under the
