Published date: 16 November 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 October 2020, 12am

Contract summary

Industry

  • Customer services - 79342300

Location of contract

Any region

Value of contract

£12,950

Procurement reference

tender_224047/903003

Published date

16 November 2020

Closing date

9 October 2020

Closing time

12am

Contract start date

9 November 2020

Contract end date

31 December 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Business Engagement Hub supports and enables activity to ensure trader and industry readiness for the end of the Transition Period. We are creating a new function to promote the efficient and consistent resolution of stakeholder enquiries regarding the end of the Transition Period. The new team will greatly improve the customer experience for external stakeholders and significantly reduce workflow and resource pressures for policy teams across all business units with an outward focus. Members of the team can expect to build a solid understanding across Defra's policy areas, build strong relationships with policy teams and contribute to overall business readiness.

More information

Attachments

Additional text

Please note that Defra procurement uses an E-tendering system for Procurement activities. This is currently provided by Bravo Solutions. To access appropriate tendering and contractual documents, please access the E-Tendering portal at https://defra.bravosolution.co.uk";, ensuring that your registration includes "Defra". If you have any problems with this system, please contact Bravo on their telephone helpline number 0800 368 4850 or by emailing them at help@bravosolution.co.uk.

Award information

Awarded date

9 November 2020

Contract start date

9 November 2020

Contract end date

31 December 2020

Total value of contract

£12,950

This contract was awarded to 1 supplier.

Venn Group

Address

Cottons Centre, Hays lane, London, SE1 2QP

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Nobel House
London
SP1J 3JR
England

Email

network.procurement@defra.gov.uk