Published date: 10 November 2025
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Market research services - 79310000
Location of contract
SE1 9HA
Value of contract
£60,351
Procurement reference
tender_499139/1528004
Published date
10 November 2025
Closing date
5 August 2025
Closing time
12pm
Contract start date
2 September 2025
Contract end date
31 March 2026
Contract type
Service contract
Procedure type
Other: Mini Competition via Ofcom Market Research Framework Agreement
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Ofcom is committed to a thriving telecoms sector where companies can compete fairly, and consumers benefit from
efficient and sustainable markets where competition delivers choice, value and high-quality services.
Our 2025/2026 Plan of Work outlines a commitment to a programme of work to promote competition and investment
in mobile markets, including through empowering consumers to choose the network and services that best suit their
needs.
Good mobile connectivity can drive better outcomes for consumers and is an important driver of productivity and
therefore economic growth. To achieve high quality and competitive mobile networks, the networks need to compete
on both price and quality. This programme of work aims to understand how the incentives for networks to compete on
mobile quality can be sharpened.
This research will provide evidence and insight to support the programme outcomes:
To assess whether Ofcom and stakeholders are providing information about network quality that consumers can
access, understand, and use to inform their choice of network provider, and if this information can be improved.
To consider changes to existing information provided and/or any regulatory interventions that may be required to help
customers drive improved mobile market investment in network quality.
To inform wider conversations with external stakeholders about how to empower consumers to use information about
network quality to get the service that best meets their needs.
Award information
Awarded date
2 September 2025
Contract start date
2 September 2025
Contract end date
31 March 2026
Total value of contract
£60,351
This contract was awarded to 1 supplier.
JigsawUK
Address
98 Theobalds Road
Reference
No reference - other
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Address
Riverside House, 2a Southwark Bridge Road
London
SE1 9HA
England
procurementnotice@ofcom.org.uk
Website
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Closing: 5 August 2025, 12pm
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