Published date: 23 November 2022

Last edited date: 13 December 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 9 January 2023, 12pm

Contract summary

Industry

  • Provision of services to the community - 75200000

  • Telephone-answering services - 79510000

  • Community health services - 85323000

    • Other community, social and personal services - 98000000

Location of contract

GL50 9SA

Value of contract

£0 to £120,000

Procurement reference

IT-357-458-CBC0458P

Published date

23 November 2022

Closing date

9 January 2023

Closing time

12pm

Contract start date

1 April 2023

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

CBH require an Out of Hours (OOH) emergency call handling service for its tenants and leaseholders in their properties and communal areas and surrounding land. The OOH's emergency telephone number (0800 408 0000) provides a source of contact for all tenants, leaseholders and others who require assistance or advice OOH in the following areas
o Repairs and housing management call handling
o Anti-Social Behaviour (ASB) call handling
o Business Continuity for telephone services.

The service operates between 17.00 hours and 08.00 hours Monday to Friday and
24 hours during public holidays and weekends. CBH close their offices on Christmas
Eve (if Christmas Eve falls on a weekend this will be the last working day) and re-open
the first working day after recognised Christmas bank holiday period. Offices are
closed for New Year's Eve and New Year's Day.

CBC require an Out of Hours (OOH) emergency call handling service for the council's parks, gardens and buildings, as defined at Section 5 in the specification This service is provided through a dedicated telephone number as follows, 01242 264102.
The service operates when the CBC phone lines are closed: 5pm to 9am Monday to Friday, 24 hours Saturday, Sunday and all public holidays. Also 24 hours in the event of CBC closing over the Christmas and New Year period.

Contract term is 3 years with an option to offer a 1 year extension and will commence on the 1st April 2023.

More information

Links

Additional text

To express an interest and download the tender documentation please visit; https://in-tendhost.co.uk/publicagroup/aspx/Home

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Lauren Gardiner

Address

Promenade
Cheltenham
Gloucestershire
GL50 9SA
United Kingdom

Telephone

012856235

Email

lauren.gardiner@publicagroup.uk

Website

www.cheltenham.gov.uk