Published date: 20 February 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 November 2016

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

Yorkshire and the Humber

Value of contract

£420,000

Procurement reference

CRM2017

Published date

20 February 2017

Closing date

25 November 2016

Contract start date

1 April 2018

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The scope of this tender is to provide a whole customer services solution including a Customer Portal, aCRMsystem, integrated interactive maps, integrated chat, integrated middleware for robust real time backofficeintegration and to replace or incorporate all the current CRM, Online Form, Chat, social media integrationandIntegration functionality of the current solution.

Award information

Awarded date

17 February 2017

Contract start date

1 April 2018

Contract end date

31 March 2025

Total value of contract

£420,000

This contract was awarded to 1 supplier.

Oracle Corporation UK Ltd

Address

Thames Valley Park, Reading, Berkshire RG6 1RA

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Calderdale MBC
Westgate House
Halifax
HX1 1PS
England

Email

duncan.brundell@calderdale.gov.uk