Published date: 26 January 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 June 2016

Contract summary

Industry

  • Research and experimental development services - 73100000

Location of contract

London

Value of contract

£43,578

Procurement reference

1617CTS03

Published date

26 January 2017

Closing date

8 June 2016

Contract start date

17 June 2016

Contract end date

3 October 2016

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This research with individuals, small businesses and agents aims to understand the causes, the initial expectations and priorities, behind dissatisfaction with time taken to resolve queries raised with HMRC. This was identified as a primary area for improvement following the 2015 Mass Market Customer Survey. This research is amongst customers who had reported negative experiences, and the results will be used to improve HMRC's service and customers' experience of dealing with it.

More information

Attachments

Additional text

This contract was let following a mini competition within the DWP Social and Economic Research Framework 2013

Award information

Awarded date

3 June 2016

Contract start date

17 June 2016

Contract end date

3 October 2016

Total value of contract

£43,578

This contract was awarded to 1 supplier.

TNS BMRB

Address

222 Gray's Inn Rd,
London,
WC1X 8HB

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

HMRC Commercial, Ralli Quays
3 Stanley St
Salford
M60 9LA
England

Email

stuart.bishop@hmrc.gsi.gov.uk