Provision of Alarm Receiving Centre and Telecare Alarm Call Monitoring service, and Out of Hours Repairs Call Handling service, and Anti-Social Behaviour Call Handling service.

Published date: 27 August 2023

Last edited date: 27 August 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 3 October 2023, 11:59am

Contract summary

Industry

Alarm-monitoring services - 79711000

Location of contract

MK7 6BZ

Value of contract

£0

Procurement reference

IT-372-116-GUHG 0116

Published date

27 August 2023

Closing date

3 October 2023

Closing time

11:59am

Contract start date

15 January 2024

Contract end date

14 January 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Description

Grand Union Housing Group (GUHG) wishes to appoint an experienced service provider to deliver an Alarm Response Call Monitoring service, an Out of Hours Repairs Call Handling service, and an Anti-Social Behaviour Call Handling service on a 24/7/365 basis. The services will cover properties owned and / or managed by GUHG, privately owned properties and properties owned by others.

The Alarm Response Call Monitoring Service is for customers living in properties owned and / or managed by GUHG and in other privately owned properties. There is a customer base of circa 4,600 to be covered by this service, broken into two different business areas; (i) GUHG Life24 and (ii) Bedford Borough Council Telecare.

The Out of Hours Repairs Call Handling and Anti-Social Behaviour Call Handling services are for customers living in properties owned and / or managed by GUHG. There are circa 12,500 properties to be covered by these services.

The contract duration is for three years with the option to extend by up to a further two years via annual extensions. Any extension will be at the discretion of GUHG.

The estimated contract value is circa £130,000 to £180,000 (excl. VAT) per annum.

More information

Links

https://in-tendhost.co.uk/grandunionhousing/aspx/
Additional information on how to apply for this contract

Additional text

Tender documents can be found at https://in-tendhost.co.uk/grandunionhousing. If not already registered, you will need to
register on this website in order to be able to view and download the documents.

Further information can be found on Contract Notice 2023/S 000-025211.

Is a Recurrent Procurement Type? : Yes

About the buyer

Contact name

Ken Murray

Address

Kents Hill
Milton Keynes
Buckinghamshire
MK7 6BZ
United Kingdom

Telephone

03330 152302

Email

ken.murray@guhg.co.uk