Published date: 27 December 2019

Last edited date: 27 December 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 January 2020

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

East of England

Value of contract

£0

Procurement reference

BIP459868354

Published date

27 December 2019

Closing date

17 January 2020

Contract start date

2 March 2020

Contract end date

1 March 2023

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Text to be corrected in the original notice:
Place of text to be modified: Description of the procurement
Instead of: Essex County Council (ECC) are seeking input from the market to inform the scoping of a potential procurement
opportunity concerning Device as a Service. Our aim is to reduce Device Management within ECC to a referral only
process from First Line Support to the DaaS Supplier and are looking for potential suppliers to engage with us on their
service offering.
ECC are looking for a fully managed service across the whole life cycle, from acquisition through build, distribution,
user support and disposal including the packaging of software for Desktop, Laptop and Tablet devices. ECC are
looking for a supplier to provide a comprehensive service including, a high level of automation, User Self-Service and
integration of the supplier service desk and processes to the ECC Service Desk which is based on the ITIL
Framework and utilises Axios Assyst software. The Supplier must state what services must be retained within ECC to
support the DaaS Offer as this will help inform the Business Case.
Read: Essex County Council (ECC) are seeking input from the market to inform the scoping of a potential procurement opportunity concerning Device as a Service. Our aim is to reduce Device Management within ECC to a referral only process from First Line Support to the DaaS Supplier and are looking for potential suppliers to engage with us on their service offering.

ECC are looking for a fully managed service across the whole life cycle, from acquisition through build, distribution, user support and disposal including the packaging of software for Desktop, Laptop and Tablet devices. ECC are looking for a supplier to provide a comprehensive service including, a high level of automation, User Self-Service and integration of the supplier service desk and processes to the ECC Service Desk which is based on the ITIL Framework and utilises Axios Assyst software. The Supplier must state what services must be retained within ECC to support the DaaS Offer as this will help inform the Business Case.

ECC are holding an Early Market Engagement event on 23 January 2020 for suppliers to share their service offering with us. To book a slot please email cara.gale@essex.gov.uk by 16 January 2020.
Essex County Council (ECC) are seeking input from the market to inform the scoping of a potential procurement opportunity concerning Device as a Service. Our aim is to reduce Device Management within ECC to a referral only process from First Line Support to the DaaS Supplier and are looking for potential suppliers to engage with us on their service offering.

More information

Links

About the buyer

Address

County Hall
Market Road
Chelmsford
CM1 1QH
UK

Telephone

+443330136277

Email

cara.gale@essex.gov.uk