Published date: 8 September 2022

Last edited date: 8 September 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 July 2022, 12am

Contract summary

Industry

  • Survey services - 79311000

Location of contract

London

Value of contract

£410,000

Procurement reference

BIP719690435

Published date

8 September 2022

Closing date

22 July 2022

Closing time

12am

Contract start date

1 October 2022

Contract end date

30 September 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things.

To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents.

The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.

More information

Links

Award information

Awarded date

22 July 2022

Contract start date

1 October 2022

Contract end date

30 September 2027

Total value of contract

£410,000

This contract was awarded to 1 supplier.

Smoke Customer Intelligence Limited

Address

Unit 4, Drakes Courtyard 291 Kilburn High Road
London

Reference

None

Supplier is SME?

Yes

About the buyer

Address

Bruce Kenrick House
2 Killick Street
London
N19FL
UK

Telephone

+442038150000

Email

nicole.ward@nhg.org.uk