Published date: 17 December 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 December 2021, 5pm

Contract summary

Industry

  • IT software package - 48517000

Location of contract

North West

Value of contract

£1

Procurement reference

21 065

Published date

17 December 2021

Closing date

1 December 2021

Closing time

5pm

Contract start date

17 December 2021

Contract end date

17 December 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels.

Award information

Awarded date

17 December 2021

Contract start date

17 December 2021

Contract end date

17 December 2024

Total value of contract

£881,733

This contract was awarded to 1 supplier.

Business Systems UK Ltd

Address

462 London Road
Isleworth
TW7 4ED

Reference

Companies House number: 02199582

Value of contract

£881,733

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Michael Ashworth

Address

WESTFIELDS
SANDBACH
CW111HZ
England

Telephone

01270 686953

Email

michael.ashworth@cheshireeast.gov.uk