Published date: 22 July 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 March 2025, 12pm

Contract summary

Industry

  • Contact management software package - 48333000

  • Customer Relation Management software package - 48445000

  • Database software package - 48611000

    • Software support services - 72261000

    • Software implementation services - 72263000

    • Maintenance of information technology software - 72267100

    • Software supply services - 72268000

Location of contract

South West

Value of contract

£1,193,585 to £1,650,000

Procurement reference

TORB001-DN754839-08212535

Published date

22 July 2025

Closing date

4 March 2025

Closing time

12pm

Contract start date

17 July 2025

Contract end date

16 July 2030

Contract type

Service contract

Procedure type

Direct award

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Torbay Council has direct awarded a contract for provision of its new Adults Services' Case
Management System (CMS), to the incumbent supplier of its Children's Services' System. This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT)
notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal
approval to directly award the contract from Torbay Council's Cabinet.
The system will be used by Torbay Council and Torbay and South Devon NHS Foundation
Trust.
Award is made on the grounds that the works, supplies or services can only be provided by a
particular economic operator due to an absence of competition for technical reasons.
The Council undertook a further competition from Lot 3c of CCS' RM3821 Data &
Application Solutions Framework for a supplier for supply & ongoing maintenance of a
children's social care CMS. It allowed for the contract to be modified to include future
provision of an adult social care CMS, as the 2 systems are required to be compatible with
one another. The adult social care CMS was required after the Children's contract was
awarded. But due to unforeseen circumstances, including impact of COVID on social care
resources there was a significant delay in putting a new system in place. Due to this and
increases in the cost of the contract from the previously estimate, the Council considers that
it is no longer appropriate to modify the existing contract. However, a compatible system
across children's & adult's social care remains.
Whilst there are alternative suppliers of CMS's, appointment of a different supplier will result
in receiving a solution incompatible with the current children's CMS. The differences in how
the systems function will result in additional costs (to make each compatible with one
another), difficulties in implementing a new system and the ongoing operation / maintenance
of both, which will not deliver best value.
This direct award will deliver the following benefits to Council, the system's end users & the
public purse:
Seamless and more cost-effective integration with the current Children's CMS (Liquid Logic)
by utilising the same solution, and cost savings and efficiencies in hosting arrangements by
utilising the same supplier.
Efficiencies, consistency & effectiveness in reporting capabilities by utilising the same
solution and in contract management by having the same supplier for both CMS.
More efficient migration of data as, the same system used to be operated across both
children's & adult social care, meaning the Council's IT team have experience of migrating
data from the old system to the new. The Council will begin implementation planning and data migration from its current system, from July 2025 onwards

Award information

Awarded date

4 March 2025

Contract start date

17 July 2025

Contract end date

16 July 2030

Total value of contract

£1,193,585

This contract was awarded to 1 supplier.

Liquidlogic Limited trading as 'System C'

Address

Arden Court, Arden Street,
Stratford-upon-Avon
CV37 6NT

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Lawrence Brown

Address

Torbay Council Town Hall
Castle Circus
Torquay
TQ1 3DR
England

Telephone

+44 1803208977

Email

lawrence.brown@torbay.gov.uk

Website

http://www.torbay.gov.uk/