Published date: 5 August 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 May 2025, 12am

Contract summary

Industry

  • IT software package - 48517000

Location of contract

East of England

Value of contract

£135,972

Procurement reference

BIP970651983

Published date

5 August 2025

Closing date

30 May 2025

Closing time

12am

Contract start date

16 June 2025

Contract end date

16 June 2028

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

IT software package. Purchase agreement for the IT Service Management software "Fresh Service". Contract award notice for the license of a "SaaS" Software as a Service hosted solution awarded via the Crown Commercial Service RM1557.14 G-Cloud 14 Lot 2 Cloud Software framework. The contract is for a period of 3 years with an option to extend for a further 1 year.

More information

Links

Award information

Awarded date

30 May 2025

Contract start date

16 June 2025

Contract end date

16 June 2028

Total value of contract

£135,972

This contract was awarded to 1 supplier.

Freshworks Inc

Address

2950 South Delaware Street
Suite 201
San Mateo
94403

Reference

None

Supplier is SME?

No

About the buyer

Contact name

Procurement

Address

Kelvedon Park
Rivenhall
Witham
CM8 3HB
UK

Telephone

01376576000

Email

contracts@essex-fire.gov.uk