Published date: 9 October 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 26 October 2018

Contract summary

Industry

  • Survey services - 79311000

  • Survey design services - 79311100

  • Survey conduction services - 79311200

    • Customer survey services - 79342310

    • Customer satisfaction survey - 79342311

Location of contract

Any region

Value of contract

£100,000 to £500,000

Procurement reference

BIP348000248

Published date

9 October 2018

Closing date

26 October 2018

Contract start date

12 November 2018

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

RSSB conducted an employee engagement survey in both 2017 and 2018, with questions and outcomes clearly identified. The 2019 survey shall utilise the same questions, scoring and reporting format to allow RSSB to continue benchmarking against progress made to date.

For the 2019 and future survey RSSB also requires the creation of action plans for all line managers based on the results of the survey.

However, in future years, RSSB may require the supplier to support the review and development of questions, scoring, reporting and action planning in a different direction - whilst still ensuring the ability to benchmark against previous years.

RSSB also require an online portal to both deliver the survey, store the results and to provide line managers with accounts to access and update their action plans.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Gemma Pearson

Address

The Helicon
1 South Place
London
EC2M 2RB
UK

Telephone

02031425300

Email

gemma.pearson@rssb.co.uk