Published date: 21 March 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 April 2024, 12pm

Contract summary

Industry

  • Travel management services - 63516000

  • Business analysis consultancy services - 72221000

  • Project management consultancy services - 72224000

    • Research and development services and related consultancy services - 73000000

    • Research and development consultancy services - 73200000

    • Research consultancy services - 73210000

    • Development consultancy services - 73220000

    • Administrative services related to tourism affairs - 75125000

    • Advertising management services - 79341200

    • Business and management consultancy and related services - 79400000

    • Business and management consultancy services - 79410000

    • General management consultancy services - 79411000

    • Business development consultancy services - 79411100

    • Marketing management consultancy services - 79413000

    • Design consultancy services - 79415200

    • Public relations consultancy services - 79416200

    • Training services - 80500000

    • Specialist training services - 80510000

    • Training programme services - 80521000

    • Training seminars - 80522000

Location of contract

B4 7WB

Value of contract

£0

Procurement reference

IT-100-4170-PQ0510

Published date

21 March 2024

Closing date

17 April 2024

Closing time

12pm

Contract start date

1 May 2024

Contract end date

31 January 2025

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Birmingham City Council would like to support the continued development of accessibility within Birmingham's visitor economy. To deliver this there is a requirement for an accessible tourism specialist with extensive experience of working with different types of visitor economy businesses.

Birmingham's Visitor Destination Plan identified that there is a real opportunity for the city's visitor economy to improve accessibility, provide an inclusive welcome and tap into a new and potentially loyal customer base. The Support for Accessible Tourism workstream seeks to improve understanding, practises and customer service amongst businesses to ensure that customers with accessibility needs are welcomed and valued, whether they are residents, tourists or parents who require changing facilities.

The Council developed an online 'Accessible Tourism Hub' featuring training webinars, information guides and toolkits to support visitor economy businesses in becoming more accessible. Launched in March 2023, the hub was welcomed by the sector but uptake has been slow with employers facing competing pressures such as the cost of living crisis, rising energy costs and an unstable labour market.

The project will also work with accessibility champions to create short-form social media videos aimed at the traditionally time-poor hospitality sector by demonstrating how small changes can make a significant difference to customers with access requirements. A product audit found that the websites of around 90% of Birmingham's restaurants and cafes had no information at all on accessibility, and some of those that did only addressed wheelchair users, ignoring the 80% of disabled people with hidden impairments.

The contract will be for the period commencing May 2024 and concluding on 31st January 2025.

The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity, please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be able to log on which will enable you to download all relevant quotation documentation.

If you are unable to register with In-tend or have any questions or problems on how to use this web site please email us at: cps@birmingham.gov.uk

Your completed tender submission should be returned by noon on 17th April 2024 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc.

More information

Links

Additional text

If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal.

Delivery Notes

Birmingham

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Salman Al-Rawni

Address

10 Woodcock Street
Birmingham
West Midlands
B4 7WB
United Kingdom

Telephone

0121 464 8000

Email

Salman.Al-Rawni@birmingham.gov.uk