Published date: 1 March 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 March 2022, 12pm

Contract summary

Industry

  • Storage and warehousing services - 63120000

Location of contract

United Kingdom

Value of contract

£0

Procurement reference

TFL001-DN599938-39230446

Published date

1 March 2022

Closing date

28 March 2022

Closing time

12pm

Contract start date

7 June 2022

Contract end date

7 June 2027

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

London Transport Museum (LTM) are seeking an ecommerce fulfilment and warehousing supplier.

The contract will be for 4 years with the option to extend for a further one year (4+1).

London Transport Museum's online business has grown consistently year on year, in the financial year 2020/2021, online revenue grew by an extraordinary 60% against the previous year, contributing 80% of total retail sales. This demonstrates a significant shift to online shopping during the pandemic and has created a step change in the way London Transport Museum customers are engaging and shopping with our brand. Customers are demanding increasingly more from London Transport Museum's online shop in terms of product, user experience and excellent post purchase service.

LTM require a supplier who can scale up and support the online shop's growth, particularly during the peak trading period between October and December.

LTM is seeking a supplier to provide:

- Picking, packing and despatching online retail orders to UK and overseas customers.
-Warehousing facility to fulfil online orders and deep storage
- Account management and customer service support
- Stock management facility and conducting annual stock audits.

The tender will be published on TfL's e-tendering platform - ProContract (https://procontract.due-north.com). The project reference is DN599938. All messages and tender submissions should be submitted via this platform.

More information

Links

About the buyer

Contact name

Lavinia Tidy-Jones

Address

14 Pier Walk
London
SE10 0ES
United Kingdom

Telephone

+44 1111

Email

laviniatidyjones@tfl.gov.uk

Website

https://tfl.gov.uk