Published date: 31 March 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 February 2025, 12pm

Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

TN13 1AX

Value of contract

£39,520

Procurement reference

West Kent Housing Association - TSMs 2025

Published date

31 March 2025

Closing date

24 February 2025

Closing time

12pm

Contract start date

1 April 2025

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

*This is for information only, as the contract has been awarded*
The Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year. These are a set of measures that help:
• Enable tenants to understand and assess how well their landlord is performing.
• Provide us with invaluable insights and feedback, so we can take action and improve our services.
• The Regulator to monitor and evaluate our performance.
West Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator's guidelines. The full details of the services are set out in the Specification.

Award information

Awarded date

10 March 2025

Contract start date

1 April 2025

Contract end date

31 March 2027

Total value of contract

£39,520

This contract was awarded to 1 supplier.

Acuity Research & Practice Ltd

Address

35 Mount Pleasant,
Bishops Tawton,
Devon,
EX32 0AQ

Reference

Companies House number: 3503391

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

101 London Road
SEVENOAKS
TN131AX
England

Email

tenders@wkha.org.uk