Published date: 19 January 2024
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Public relations services - 79416000
Location of contract
SW1W 0BD
Value of contract
£135,000 to £186,000
Procurement reference
CF-0017300D4L000000DloEUAS
Published date
19 January 2024
Closing date
19 February 2024
Closing time
12pm
Contract start date
16 March 2024
Contract end date
15 March 2027
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
VisitBritain/VisitEngland is seeking to procure a Global PR evaluation supplier that will be able to:
1. Analyse approximately 5,000 pieces of global generated coverage in print, broadcast (radio and television), online and blog/vlog format generated across 21 markets in local languages (could include multiple local languages in some markets, ie. India) by human readers;
2. Evaluate and report quarterly on consumer and corporate coverage performance against a range of set metrics; bringing together both quantitative data to create qualitative insights;
3. Receive coverage from individual media monitoring services being used by 21 VisitBritain/VisitEngland´s markets and process in your system in a GDPR compliant way;
4. Provide global access to an online portal where results by market, results by grouping (globally and sub groups of markets) are visible in the system;
5. Provide access to an online analysis portal/dashboard per market and its 'back end,' where coverage can be tagged or categorised according to project or campaign;
6. Allow UK users to downland submitted clips for evaluation from system for coverage highlight reports;
7. Issue 23 licenses.
Reporting Services Required
1. Weekly summary of coverage received for evaluation - sent to all global teams.
2. Ability to report on a particular market, campaign, and/or region.
3. Full year-end report with all agreed key metrics outlined in a clear and easy to understand format for internal and external stakeholders. The report should also include global results and performance as well as individual market performance, inclusive of any learnings or insights.
4. Monthly summary of global top line figures monthly (OTS)
5. Quarterly summary of results (based on KPIs below) by market, and global, with breakdown of top line figures split by UK region (Scotland/Wales/N.Ireland/England/London)
6. Half Year executive summary reports
7. Ability to report on PR set KPIs which are reviewed annually.
Training Services Required
1. Provision of a clear training plan and supporting documentation upon launch and subsequent training for new users of the system.
2. Dedicated account manager.
3. Team provided to VB/VE to assist with any technical needs or problem solving queries, available throughout the week.
Interested suppliers can access the procurement documentation for this opportunity free of charge via the Atamis eprocurement system: https://visitbritain.force.com/s/Welcome
Further details can be obtained via the following Find a Tender Services Link: https://www.find-tender.service.gov.uk/Notice/002007-2024
About the buyer
Contact name
Procurement Team
Address
3 Grosvenor Gardens
London
SW1W 0BD
United Kingdom
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Closing: 19 February 2024, 12pm
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