Published date: 31 July 2019
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
General public services - 75110000
Location of contract
Any region
Value of contract
£148,869.48
Procurement reference
1867\04\2019
Published date
31 July 2019
Closing date
17 May 2019
Contract start date
1 July 2019
Contract end date
31 December 2020
Contract type
Service contract
Procedure type
Single tender action (below threshold)
A direct contract with a single supplier, without competition.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
BEIS has awarded a contract to CTSI to continue delivery of the Online Dispute Resolution (ODR) contact point from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only.
ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.
Award information
Awarded date
20 May 2019
Contract start date
1 July 2019
Contract end date
31 December 2020
Total value of contract
£148,869.48
This contract was awarded to 1 supplier.
Chartered Trading Standards Institute
Address
1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon SS15 6TH
Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
Additional details
-
The appointment is made under Regulation 32 (2) (b) (ii) and (iii) of the UK's Public Contract Regulations 2015. The ODR contact point is currently delivered by CTSI. CTSI has the necessary personnel, equipment and experience in place. The same team also currently partly deliver the European Consumer Centre, a larger consumer advice service. It is impractical to deliver the ODR contact point in isolation from the ECC and is also reliant on the skills held by CTSI personnel.
Given the short contract period; strong interdependency with the ECC; the low value of the contract; the low number of people needed to deliver the service; and advisor training time required, continuation of delivery by the incumbent is the only realistic option for this period.
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Closing: 17 May 2019
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