Published date: 2 November 2018
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Telecommunications equipment and supplies - 32500000
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
Yorkshire and the Humber
Value of contract
£300,000
Procurement reference
LEEDSCITY001-DN373507-92702855
Published date
2 November 2018
Closing date
5 December 2018
Contract start date
1 April 2019
Contract end date
31 March 2021
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
*********** All questions relating to this procurement must only be sent using the messaging function within the Yortender Portal, questions received by any other means (email, telephone etc) will not be responded to. Further information and the full tender documents can be accessed on the regional procurement portal at www.yortender.co.uk by searching for reference DN373507 or the title: ITS200581a Contact Centre Systems Support.**********
Leeds City Council is seeking the services of an experienced contractor holding the Avaya Diamond (previously Platinum) Partner accreditation to provide continuing maintenance, support and professional services for its existing and future Contact Centre telephony and associated technology infrastructure. The Council currently utilises Avaya VOIP telephony technology and Verint Work Force Optimisation products in the Corporate Contact Centre and several partner satellite sites, supporting over 400 users.
The core service will be in support of the Contact Centre environment as described within the Invitation to tender but may be extended as required to other areas of the Council that may deploy these technologies.
The Contract will have an initial period of three years with an option to extend by a further 12 month period.
The Council has chosen not to divide this procurement into lots. The Council is seeking to appoint a single supplier who can offer the full range of services with support, professional services and goods being sourced through this contract. It has considered separate lots and concluded better value would be achieved through a single contract. It would, therefore, not be appropriate to divide the Councils requirements into lots.
About the buyer
Contact name
Roy Banks
Address
St George House
2nd Floor, 40 Great George Street
Leeds
LS1 3DL
United Kingdom
Website
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Closing: 5 December 2018
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