Published date: 9 August 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 2 April 2018

Contract summary

Industry

  • Research services - 73110000

Location of contract

London

Value of contract

£404,007

Procurement reference

1718CSTD37

Published date

9 August 2018

Closing date

2 April 2018

Contract start date

15 June 2018

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HMRC recognises mid-size businesses as a distinct customer group, with specific needs that are distinct from those of large and small businesses. However, the grouping spans businesses with relatively straightforward needs in terms of their interaction with HMRC, to businesses looking to take on additional staff, start exporting their products and services, expand overseas, etc. This provides challenges to HMRC in terms of directing its support, as well as to researchers in this field, as there are different needs, expectations of interactions with HMRC and levels of agent use within the mid-size business population. Since 2015 HMRC has surveyed the mid-size business population annually. The decision to conduct a new survey from 2018-2021 reflects HMRC's intention to continue to monitor the experience of mid-size business customers and identify where future improvements to HMRC's tailored mid-size business model could be made. It should also respond to emerging policy-related evidence needs, which may vary between survey waves.

More information

Additional text

This contract was let following a further competition within the BEIS Research & Evaluation Framework.

Award information

Awarded date

24 May 2018

Contract start date

15 June 2018

Contract end date

31 March 2021

Total value of contract

£404,007

This contract was awarded to 1 supplier.

IFF Research

Address

5th Floor,
St. Magnus House,
3 Lower Thames St,
London
EC3R 6HD

Reference

None

Value of contract

£404,007

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

RPMT, HMRC, 7th floor Albert Bridge House
1 Bridge St
Manchester
M60 9AF
England

Email

mike.crumpton@hmrc.gsi.gov.uk