Published date: 31 March 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 November 2022, 12pm

Contract summary

Industry

  • Customer Relation Management software package - 48445000

Location of contract

North West

Value of contract

£1,453,783 to £2,471,104

Procurement reference

JB/ICT/LCC/22/1712

Published date

31 March 2023

Closing date

28 November 2022

Closing time

12pm

Contract start date

1 May 2023

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Provision and support of customer contact system solution for customer service delivery

Award information

Awarded date

31 March 2023

Contract start date

1 May 2023

Contract end date

31 March 2027

Total value of contract

£2,471,104

This contract was awarded to 1 supplier.

Content Guru Limited

Address

Radius Court,
Eastern Road,
Bracknell,
Berkshire, RG12 2UP

Reference

Companies House number: 05653869

Value of contract

£2,471,104

Supplier is SME?

Yes

Supplier is VCSE?

No

Additional details

Call-off via the Crown Commercial Service (CCS) G-Cloud 13 framework (RM1557.13)

About the buyer

Contact name

James Bennett

Address

County Hall
PO Box 100
Preston
PR1 8XJ
England

Telephone

01772 539970

Email

digitalprocurement@lancashire.gov.uk

Website

https://www.lancashire.gov.uk/business/tenders-and-procurement/