Published date: 4 May 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 March 2023, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

East of England

Value of contract

£4,742,285

Procurement reference

HCC2214190

Published date

4 May 2023

Closing date

27 March 2023

Closing time

12pm

Contract start date

1 April 2023

Contract end date

31 March 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Awarded Contract - the contract has been awarded to a supplier.

Hertfordshire County Council has directly awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres.

The successful supplier is Serco Limited.

The Contract period will be for twelve months.

Award information

Awarded date

28 March 2023

Contract start date

1 April 2023

Contract end date

31 March 2024

Total value of contract

£4,742,285

This contract was awarded to 1 supplier.

Serco Limited

Address

Serco House,
16 Bartley Way,
Hook,
Hampshire
RG27 9UY

Reference

Companies House number: 2048608

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

PEGS LANE
HERTFORD
SG138DQ
England

Telephone

01992 555121 ext 25121

Email

strategic.procurement@hertfordshire.gov.uk