OPERATIONAL CLOUD SERVICE SUPPORT

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

Location of contract

Wales

Value of contract

£575,800

Procurement reference

PS/18/53

Published date

11 April 2018

Closing date

13 March 2018

Contract start date

2 April 2018

Contract end date

1 April 2019

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

DVLA requires a service that provides;
Support of AWS cloud hosted services using automation tools such as Terraform, Ansible.
Provision of 24/7 on call support for AWS Cloud hosted services on a 1 in 4 rota basis.
Management of incidents and change via ServiceNow and JIRA.
Enablement of knowledge transfer and skilling up of DVLA personnel (assessed on a fortnightly basis).
Services currently supported are shown below, but over the next 12 months new services will be transitioned into Live support:
• Strategic Card Payments (SCP)
• Online Enforcement Payments (OEPP)
• Fitness to Drive (F2D)
• VED Calc
• Integrated Enquiry Platform Vehicles
• Integrated Enquiry Platform Drivers (7 services)
• Vehicles Management and Personalised Registration (VMPR)
• Cross Border Enforcement (CBE)
• CIS Management / DSP Platform
• Common Image Service
• Office of Low Emission Vehicles (OLEV

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Award information

Awarded date

23 March 2018

Contract start date

2 April 2018

Contract end date

1 April 2019

Total value of contract

£671,000

This contract was awarded to 1 supplier.

M4 MANAGED SERVICES INTERNATIONAL LIMITED

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About the buyer

Contact name

Lilian Carroll

Address

DVLA
Longview Road Morriston
Swansea
SA6 7JL
Wales

Telephone

01792 662467

Email

lilian.carroll@dvla.gsi.gov.uk