Published date: 27 November 2019

Last edited date: 27 November 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 18 April 2019

Contract summary

Industry

  • Project management consultancy services - 72224000

  • Software integration consultancy services - 72227000

  • Systems consultancy services - 72246000

    • Software consultancy services - 72266000

Location of contract

CV1 5FB

Value of contract

£1 to £8,000,000

Procurement reference

PD-494-VF - AWARD

Published date

27 November 2019

Closing date

18 April 2019

Contract start date

14 October 2019

Contract end date

13 October 2022

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

FURTHER COMPETITION UNDER CCS MANAGEMENT CONSULTANCY FRAMEWORK TWO RM6008 - LOT 3

Coventry University Higher Education Corporation Group (referred to hereafter as CUG) has achieved great success in recent times, with rapid rises in league table position and student satisfaction, as well as strong growth in student numbers. However, as outlined in the Group's 2021 vision (Appendix E), there is a need to be adequately prepared for further change in the sector and to anticipate growing cost pressures as student numbers flatten and student fees potentially reduce.

Specifically, increased sector competition, the rise of \"Digital\" and the growing importance of student satisfaction to the overall performance of HE institutions creates an imperative for institutions to ensure that the processes, systems and functions involved in student recruitment and customer service delivery are future ready across the Group.

In response Coventry University Group have launched the Student Engagement Programme and are now seeking to engage a suitable transformation partner. This large-scale transfor-mation programme will modernise the end-to-end student journey (pre-applicant through to graduation) across the Group including all subsidiaries and locations.

Across these areas it will transform how services are supported and delivered in terms of process effectiveness, cost efficiency, quality of systems, organisational design and the key skills and capabilities required of staff.

In addition, the successful transformation partner will lead the implementation and configura-tion of Salesforce the Group's chosen CRM solution. By leveraging this CRM solution, built to support best practice processes, this programme will help to transform the way we work, driv-ing conversion and enhancing the student experience.

Award information

Awarded date

14 August 2019

Contract start date

14 October 2019

Contract end date

13 October 2022

Total value of contract

£0

This contract was awarded to 1 supplier.

Deloitte LLP

Address

Stonecutter, 1 Stonecutter Street, London, Unspecified, EC4A 4TR

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Victoria Finney

Address

Coventry
Coventry
West Midlands
CV1 5FB
United Kingdom

Email

ab8794@coventry.ac.uk