Published date: 26 October 2018

Last edited date: 26 October 2018

This notice was replaced on 26 October 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 26 October 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software implementation services - 72263000

Location of contract

South West

Value of contract

£20,000 to £350,000

Procurement reference

2015/S 221-403212

Published date

26 October 2018

Closing date

28 October 2018

Contract start date

27 November 2018

Contract end date

30 November 2018

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

As part of the Councils developing Customer Access Strategy, which underpins the business plan objective, there is a role for technology to enable these savings by assisting customers to self-serve and reduce the need for interaction for simple tasks from council officer's.
Automated services provide support to customer contact and services by answering simple repetitive calls/emails through pre-defined options which resolve the customer's enquiry, captures their details if required and manages to initiate service requests within our back office. The automated service can resolve the majority of enquiries with fast, accurate and consistent responses, and according to our business rules transfers all those with more complex esquires straight to an officer.
The contract will therefore initial cover council tax customers only, however, it may be extended to other services during the lifetime of the contract.

More information

Attachments

Additional text

Please note the tender pack will be updated with responses to queries as and when they are issued.

About the buyer

Contact name

Stuart Hinde

Address

New County Hall,
Treyew Road
Truro
TR1 3AY
England

Email

shinde@cornwall.gov.uk