Published date: 27 January 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Helpdesk services - 72253100
Location of contract
Any region
Value of contract
£6,800,200
Procurement reference
tender_294909/1172250
Published date
27 January 2023
Closing date
10 August 2022
Closing time
5pm
Contract start date
4 February 2023
Contract end date
3 February 2027
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1).
Award information
Awarded date
3 November 2022
Contract start date
4 February 2023
Contract end date
3 February 2027
Total value of contract
£6,800,200
This contract was awarded to 1 supplier.
Sitel UK Limited
Address
Earlsdon Park 53-55 Butts Road, Coventry, CV1 3BH
Reference
No reference - other
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Siobhan McDonald
Address
Two Snowhill, Snow Hill Queensway
Birmingham
B4 6GA
England
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Closing: 10 August 2022, 5pm
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