Published date: 3 May 2024

Last edited date: 7 May 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 9 May 2024, 5pm

Contract summary

Industry

  • Recruitment services - 79600000

Location of contract

B70 8SZ

Value of contract

£6,735.48 to £7,809.96

Procurement reference

IT-230-8108-020524WJL

Published date

3 May 2024

Closing date

9 May 2024

Closing time

5pm

Contract start date

13 May 2024

Contract end date

30 June 2024

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Job Title: Income Recovery Officer
Rate of Pay: ?15.17 per hour
Hours: 37 hours per week
Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE.
Start Date: ASAP
Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

**Income Recovery experience is essential.
**Candidates would need to attend Sandwell Council House, Oldbury for training 5 days per week (9am - 5pm) for the first 8 weeks and full office attendance would be required thereafter. Please note that the Council House car park is a pay and display site.

We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.

Candidates would please be required to have a Social Housing background and additionally experience in Income Recovery/Income Management would be highly beneficial.

The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.

o Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)
o A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment
o Excellent negotiation and communication skills
o Excellent customer service skills
o Ability to work with minimal supervision
o A performance-driven work ethos
o A desire to help customers to sustain their tenancies
o Highly organised and understand the importance of attention to detail
o A good working knowledge of arrears management procedures and processes
o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases
o A good working knowledge of Universal Credit
o Knowledge of Local Authority


Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions.
You must include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

No DBS is required for this role, inside IR35.
Please note this advert is also out with our Master Vendor
You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are the...

More information

Links

Additional text

The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is Thursday 9th May 2024 at 5pm

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Karendeep Bassra

Address

1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

0121 569 4766

Email

karendeep_bassra@sandwell.gov.uk