Published date: 1 June 2022

Last edited date: 1 June 2022

This notice was replaced on 1 June 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 22 September 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Public security services - 75241000

  • Security services - 79710000

Location of contract

England

Value of contract

£800,000

Procurement reference

BLACK001-DN614131-73276441

Published date

1 June 2022

Closing date

1 July 2022

Closing time

3:30pm

Contract start date

10 October 2022

Contract end date

9 October 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

In line with Blackpool Council's Customer First and JobCentre Plus customer-focused ethos, the provision of an appropriate security presence must be balanced with a positive and engaging visitor experience, therefore it is important to recognise that Security staff will be referred to as Customer Care Officers and will play a vital role in the customer access areas of JobCentre Plus and Customer First at Municipal Buildings.

Whilst maintaining the security of the building and safety of Blackpool Council and JobCentre Plus staff and their customers is the fundamental basis of this contract, this should not be the 'visible' element to visitors to the building. We therefore expect Customer Care Officers to act primarily as welcoming custodians to greet visitors warmly and provide help and assistance in directing customers to the relevant service or appointment and then out of the building again in a friendly and efficient manner, which by default will minimise any frustration experienced by clients and reduce the opportunity for undesirable behaviour to occur in the first instance.

More information

Previous notice about this procurement

Provision of Customer Care (Security Services) at Blackpool Council's Municipal Building

  • Opportunity
  • Published 1 June 2022

About the buyer

Contact name

Sarah Gordon

Address

PO Box 4
Blackpool
FY1 1NA
United Kingdom

Telephone

+44 1253478373

Email

sarah.gordon@blackpool.gov.uk

Website

http://www.blackpool.gov.uk/