Published date: 30 December 2017
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Data analysis services - 72316000
Research and development consultancy services - 73200000
Location of contract
London
Value of contract
£15,000 to £25,000
Procurement reference
CQC PSO 153
Published date
30 December 2017
Closing date
16 January 2018
Contract start date
2 February 2018
Contract end date
30 March 2018
Contract type
Service contract
Procedure type
Competitive quotation (below threshold)
The buyer selects a group of potential suppliers to invite to tender.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
We are inviting quotations to support us gain a thorough understanding of how we can identify patterns and trends from high volumes of information from people who use services about the quality of their care from health and social care services. We want both to develop our general ability in this area as well as deliver specific exemplar tools.
We receive large numbers of patient comments through our Share Your Experience website. We developed a framework, linked to our regulatory model (under key lines of enquiry), to allow these to be manually coded. This coding process is not currently undertaken due to resource pressures.
We want to be able to automate this process so that we can provide this data to operational staff in a concise and timely way and are seeking to develop a text mining tool which can do this. As an example we would want to be able to identify a comment which may suggest that staffing levels at an individual provider are insufficient (as a toy example "the staff were lovely, but when I rang my bell no-one came for 2 hours").Comments may relate to more than one part of our regulatory model (the previous example suggesting that the organization performs well under the "Caring" key question). We would need this tool to be able to code against our existing qualitative framework as well as deliver output in a summarised way which sheds light on the quality of care in the provider, with particular reference to change in quality of care.
More information
Additional text
-
The requirement is set out in the Statement of Requirements of the tender document available at CQC e-Sourcing Portal: https://cqc-commercial.bravosolution.co.uk
If your organisation does not already have an account on the portal, please select 'Register Free' and complete the company information to request a user name and password. On receipt of your account details, you may search for this opportunity by project name and select 'Register Interest'.
To be considered as a Bidder you must complete and submit a Bid by the deadline of 17:00 16 January 2018
Please allow sufficient time to make your return as late returns will not be permitted by the system.
About the buyer
Address
Citygate
Newcastle Upon tyne
NE1 4PA
England
Share this notice
Closing: 16 January 2018
All content is available under the
