Published date: 24 February 2022

Last edited date: 24 February 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 September 2021, 2:51pm

Contract summary

Industry

  • IT software package - 48517000

Location of contract

WD6 1WA

Value of contract

£0

Procurement reference

IT-285-5740-HC231 - AWARD

Published date

24 February 2022

Closing date

3 September 2021

Closing time

2:51pm

Contract start date

11 January 2022

Contract end date

10 January 2025

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Hertsmere Borough Council would like to review the current support contract for its Mitel telephony platform and enhance the service in specific areas. MXe telephony and contact centre servers were originally installed in 2016 and the existing contract expires in September 2021.

The enhancements specified in this tender are:

i) Software Upgrade to the latest version
ii) Integration with Microsoft Teams
iii) Social Media addition to contact centre reporting
iv) Historic reporting through call logging for all users
v) Optional service relocation to the cloud


Scope:

i) Supply, install, configure and support the upgrade of Mitel software for all components of the system to the latest (fully tested) levels of software, or migrate the existing Mitel licenses to a cloud hosted solution.
ii) Supply, install, configure and support integration to Microsoft Teams
iii) Option to supply, install, configure and support the addition of Social Media to the contact centre
iv) Supply, install, configure and support a call management/logging system
v) Update or replace the call recording system
vi) Provide or take over existing connectivity to the public telephone network provider
vii) Re-provide or take over existing SIP trunks or direct links
viii) Provide a call charge rate card and/or inclusive bundles
ix) Design and support a solution for the transition from the existing set up to the new enhanced version, whether on-premise or cloud
x) Design and deliver a user adoption strategy and training to ensure maximum return on investment and achievement of strategic goals.

The council is requesting a response for both on-premise and cloud solutions. The decision on which option to go with will be made during the tender process and the decision on which supplier wins will be based on one chosen solution.

The quotation documents can be accessed from the 'My Tenders' area of the Supply Hertfordshire website and selecting the 'View Details' button of this project.

Please note the deadline for returns and allow sufficient time to make your return as late returns will not be permitted.
Any questions relating to this quote should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.

Award information

Awarded date

9 December 2021

Contract start date

11 January 2022

Contract end date

10 January 2025

Total value of contract

£92,788

This contract was awarded to 1 supplier.

Wavenet Ltd

Address

Blythe Valley Park, One Central Boulevard, Solihull, Great Britain, B908BG

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Margaret Haynes (HBC)

Address

Elstree Way
Borehamwood
Hertfordshire
WD6 1WA
United Kingdom

Telephone

0208 207 2277

Email

margaret.haynes@hertsmere.gov.uk

Website

www.hertsmere.gov.uk