Published date: 16 December 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 September 2021, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£1,347,965

Procurement reference

tender_285210/1023265

Published date

16 December 2021

Closing date

24 September 2021

Closing time

12pm

Contract start date

1 October 2021

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in
turn has demanded significant changes to the
way that we deliver our services and how we
generate and monitor evidence of productivity
and customer experience changes, and use
them to try new ways to achieve the Department's outcomes.
To help tackle these challenges, DWP's Data
and Analytics (D&A) senior leadership and
Lead Analysts from the Analyst Community
have specified a programme of activity needed
to develop new operational insight, which relies for a large part on better integrating existing data assets.
No data set exists in the Dept which reflects
from a citizen point of view all the interactions
they have had across one or many channels,
lines of business and customer journeys plus
the business processing steps and the
outcomes. This means we lack the ability to
see agent productivity or customer experience
that would enable us to more dynamically
manage resourcing or earlier forms of
intervention to prevent failure demand.

More information

Attachments

Award information

Awarded date

1 October 2021

Contract start date

1 October 2021

Contract end date

31 March 2022

Total value of contract

£1,347,965

This contract was awarded to 1 supplier.

Scott Logic

Address

6 th Floor, 1 St James Gate Newcastle Upon Tyne NE14 4AD

Reference

Companies House number: 05377430

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Peel Park Brunel Way
Blackpool
FY4 5ES
England

Email

adrian.sage@dwp.gov.uk