Published date: 14 November 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 14 December 2023, 4pm

Contract summary

Industry

  • Telephone-answering services - 79510000

  • Telephone operator services - 79511000

  • Call centre - 79512000

Location of contract

WA2 0YL

Value of contract

£300,000 to £320,000

Procurement reference

IT-418-608-PfHCon/00000608

Published date

14 November 2023

Closing date

14 December 2023

Closing time

4pm

Contract start date

1 March 2024

Contract end date

28 February 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Incommunities wish to appoint an experienced service provider to provide out of hours call handling and call handling at other times as specified by Incommunities. Full details related to the scope of services to be procured are included within Document B - Tender Requirements and Specification. It is intended that the contract will run for an initial term of 2 years, extendable for a further term of 2 years by annual extensions - The contracts value stated are inclusive of full track term and contract extensions.

More information

Links

About the buyer

Contact name

Kathryn Irons

Address

Woolston Grange Avenue
Birchwood
Warrington
WA2 0YL
United Kingdom

Telephone

01925 282 360

Email

KIrons@pfh.co.uk