Published date: 8 December 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 8 January 2018

Contract summary

Industry

  • Higher education services - 80300000

Location of contract

North East

Value of contract

£25,000 to £50,000

Procurement reference

BIP291462013

Published date

8 December 2017

Closing date

8 January 2018

Contract start date

1 February 2018

Contract end date

31 January 2019

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The University has developed and agreed a Strategic Transformation and Change Programme (TCP) to drive, co-ordinate, support and deliver the necessary changes in University structures, infrastructure, systems, processes and culture.

The programme will be managed and co-ordinated by a newly established team (the Transformation and Organisational Development team) which reports to the Chief Operating Officer and the Vice-Chancellor. The team comprises of a Deputy Director, Programme Manager, Service Excellence Manager and Transformation and Organisational Development consultants.

Working with Teesside University staff to map and critically evaluate the Teesside University student journey from pre-student (pre-enquiry) to post-student (alumni) for all streams of Students. The successful bidder will be expected to:

•Undertake a mapping exercise of the student journey, producing a detailed student journey map. The mapping will:
oProduce an 'as-is' understanding of the student touchpoints
oarticulate key systems and processes associated with the services delivered at these touchpoints
oEvaluate impact (direct or indirect) of current systems and practices on the student journey (highlighting any difference in school practices).
•Identify opportunities for innovation, improvements and efficiencies at each stage of the Teesside University student journey.

Outcomes of the project will be the production of a detailed student journey map, which includes identified processes aligned to the journey and recommended improvements.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Procurement

Address

Borough Road
Middlesbrough
TS1 3BA
UK

Telephone

01642342166

Email

tenders@tees.ac.uk