Published date: 16 October 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 November 2017

Contract summary

Industry

  • Industry specific software package - 48100000

Location of contract

South West

Value of contract

£0

Procurement reference

BIP282361260

Published date

16 October 2017

Closing date

17 November 2017

Contract start date

1 February 2018

Contract end date

31 January 2021

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This procurement is for the replacement of a Contact Centre solution. Whilst the Corporate Contact Centre within the Council will be the primary/main user it will also be used by smaller customer contact teams in other departments, including an internal IT service desk. The procurement is being conducted over 2 Lots. Lot 1 is for an on-premise solution and Lot 2 is for a hosted SaaS solution. Suppliers are able to bid for either lot or both lots.

More information

Links

About the buyer

Address

Kingswood Civic Centre
Bristol
BS15 9TR
UK

Email

procurement@southglos.gov.uk