Published date: 10 June 2022
Last edited date: 10 June 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Customer survey services - 79342310
Location of contract
SG17 5TQ
Value of contract
£0
Procurement reference
IT-33-2986-CBC-1389-LV-MP - AWARD
Published date
10 June 2022
Closing date
27 May 2022
Closing time
12pm
Contract start date
15 June 2022
Contract end date
31 October 2022
Contract type
Service contract
Procedure type
Not specified
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
A survey of CBC Housing tenants.
Primarily via an e mail link but to date the response rates have been low. To help us increase our understanding of our tenants - who they are, their situation/ lived experiences, views on sustainability and their location, how they feel about us our service to them as a landlord etc. we want to undertake an in depth customer insight survey that will cover information about themselves / family, their views on our services and their interest in becoming an involved tenant. The survey results will also be used to inform our preparation for the new Tenant Satisfaction Measures that are being introduced next year as part of the Government Social Housing White Paper.
We have approx. 5.400 properties located in three main towns - Dunstable, Houghton Regis and Leighton Buzzard and surrounding villages. Our accommodation is a mix of low rise blocks, houses and independent living schemes for older people
The survey must include quantitative and qualitative questions and achieve a statistically valid number of responses covering the broad demographic of our tenant base. The survey should be carried out using the most effective method - post, phone, digital, or a combination of these. It is important to have a statistically valid number of responses and we would therefore want the proposal to detail how this will be achieved. We would look to be guided on the method to be used with information on the pros and cons of different methods and a recommendation on what to use.
To explore the themes that come out of the survey there will also be approx. six focus groups held - in person or online. Focus Group participants should cover a range of demographics. The proposal should detail how this will be achieved and how the focus groups will be run.
A report detailing the survey results is required containing the quantitative and qualitative results in a format whereby information can be used for a report to senior managers and communication to tenants. The report should identify demographic trends - e.g. age, family make up, location, work/income etc. The survey results should also be supplied electronically in a way that allows us to sift it by location. The surveys can be confidential but we would ask for postcodes to be supplied and contact details of the recipient wants to be included in a prize draw or has identified areas of concerns and is happy to be contacted by the Housing Service.
A presentation on the key findings from the report should also be provided. A one hour session with managers will also be required to run through the key findings. This should also include time for q and a's.
CBC will provide the questions to be included in the survey and focus groups and would expect to receive guidance on the design of the questions to ensure they are worded correctly for survey purposes..
We would welcome costed proposals that describe two approaches - (i) a methodology ...
Award information
Awarded date
7 June 2022
Contract start date
15 June 2022
Contract end date
31 October 2022
Total value of contract
£29,195
This contract was awarded to 1 supplier.
PPCR Associates
Address
Not known, United Kingdom, Not known
Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Madeleine Parish
Address
Proiry House
Chicksands
Bedfordshire
SG17 5TQ
United Kingdom
Telephone
0300 300 6669
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Closing: 27 May 2022, 12pm
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