Published date: 20 December 2017

Last edited date: 20 December 2017

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.

Approach to market date: 9 April 2018

Contract summary


  • Repair and maintenance services of medical and precision equipment - 50400000

Location of contract

Any region

Value of contract

£500,000 to £550,000

Procurement reference

Warden Call Request for Information

Published date

20 December 2017

Approach to market date

9 April 2018

Contract start date

1 July 2018

Contract end date

30 June 2020

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Housing and Care21 has a requirement for a new warden call supplier to maintain the existing stock of warden call products across the estate. HC21 consists of 460 courts and is up grading the analogue warden call system to a digitalised system.

This initiative will take approximate five years and during the transition from analogue to digital there is a need for maintenance services to be provided for the existing analogue service (the new digitalised service may also be included in this tender).

The approx annualised spend is approximate £500k, and contract term will be one to five years. Please note that the quantity of analogue products will reduce as the transition to digital increases.

Ensure responses to this RFI are submitted by Thursday 4th January .

More information

Spend profile

This table displays the spend profile of the notice
Financial year Budget
2015/2016 £500,000


About the buyer

Contact name



Housing & Care 21, 10th Floor, Tricorn House, 51-53 Hagley Road
B16 8TP