Published date: 10 April 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 8 May 2017

Contract summary

Industry

  • Information systems - 48810000

Location of contract

Yorkshire and the Humber

Value of contract

£75,000

Procurement reference

Purchase & Installation of CRM System

Published date

10 April 2017

Closing date

8 May 2017

Contract start date

1 June 2017

Contract end date

1 June 2020

Contract type

Not specified

Procedure type

Not specified

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Grimsby Institute Group is a leading provider of education and training to the 16-18 years, 19+ adult, higher education and business to business markets. Based in North East Lincolnshire, the Group also has brands and campuses in Scarborough, North Yorkshire and Skegness in Lincolnshire.

The Group is a diverse organisation with a reach that extends beyond its key markets of Northern Lincolnshire, East Lindsey and Scarborough. The Group has a number of innovative partnerships with other educational organisations in international and domestic markets, the community and local industry.

The Group have identified the need for a Customer Relationship Management (CRM) system for the following reasons:
• To identify new business opportunities
• To inform strategy and decision making
• To establish a central store of information on customers who enquire and apply to the college. Although this will be largely individuals in the first instance, customers could also be businesses, funding bodies, other external agencies etc
• To ensure relationship management with customers is coherent
• To transform customer service
• To maintain a competitive advantage
• To assist with tactical marketing planning

More information

Links

Additional text

Please apply for this tender through the e-procurement site provided.

About the buyer

Contact name

Melanie Vines

Address

Grimsby Institute
Laceby Road
Grimsby
DN34 5BQ
England

Email

purchasing@grimsby.ac.uk