Published date: 20 May 2015

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 9 June 2015

Contract summary

Industry

  • Market research services - 79310000

  • Public-opinion polling services - 79320000

Location of contract

WF2 0XQ

Value of contract

£53,000 to £80,000

Procurement reference

YAS 00745

Published date

20 May 2015

Closing date

9 June 2015

Contract start date

22 June 2015

Contract end date

21 June 2017

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Yorkshire Ambulance NHS Trust (YAS) is seeking a suitably qualified provider of 'User' experience survey and analysis services to support our NHS 111 service.
NHS 111 is a national health line designed to assist callers with non-emergency healthcare needs. Users access the service by dialling a free phone number 111. The logo for the service is 'Call 111 when it's less urgent than 999'

YAS is a NHS 111 service provider across the Yorkshire and Humber region which is one of the largest geographical areas in England, with a population of 5.3million potential callers. As such YAS has a contractual obligation to actively seek feedback from service-users to assess service quality.

YAS / NHS 111 are therefore looking to utilise an external company that will provide a sense of independent assurance to the commissioners of the service. This will consist of postal surveys and analyses of the returns; additionally providing timely reports, summary presentations of high level results and user comments.

Interested parties must possess Care Quality Commission accreditation in order to be considered for this procurement opportunity.

There is no commitment to spend under this contract, nor guarantee of work.

The Trust reserves the right to not award a contract under this procurement.

All other detail is available within the Invitation to Tender documentation, which will be made available via Intend to interested parties with the relevant qualifications.

Contract intended start date - 22nd June 2015
Initial end date - 21st June 2017
Extension end date 21st June 2018 (if invoked)

The Trust reserves the right to deviate from all given timescales should the need arise.
The 1 year extension period is dependent upon satisfactory supplier performance, and subject to the Trusts needs at that time.

More information

Links

Additional text

Interested parties must be registered in the NOECPC Intend procurement portal to be able to express their interest in this opportunity.
This can be accessed via https://in-tendhost.co.uk/noecpc/aspx/Home

Is a Recurrent Procurement Type? : Yes https://in-tendhost.co.uk/noecpc/aspx/

About the buyer

Contact name

Gill Eglen

Address

Brindley Way
Wakefield 41 Industrial Estate
Wakefield
WF2 0XQ
United Kingdom

Telephone

01924 584742

Email

gill.eglen@yas.nhs.uk