Published date: 13 October 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Tickets - 22459000
Industry specific software package - 48100000
Location of contract
L3 8EN
Value of contract
£0 to £170,000
Procurement reference
IT-521-13-2022-June-04 - AWARD
Published date
13 October 2022
Closing date
20 July 2022
Closing time
12pm
Contract start date
30 November 2022
Contract end date
30 November 2025
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
National Museums Liverpool (NML) is inviting tenders for a ticketing solution.
NML delivers a box office service year-round to our customers, in-venue and online. We process between 150,000 and 350,000 transactions per year with the majority [c. 80%] being chargeable transactions for exhibition tickets, events tickets, and membership sales. Our box office also processes bookings for school visits and group experiences as well as accepts donations to support the work of the organisation. The box office generates income between £500,000 and £1m per year depending on the programme.
It's vital that the Ticketing Solution Provider understands that we've made the business decision to introduce Microsoft Dynamics 365 CRM, and for this reason also recognises that the cost of changing from our current CRM solution would be prohibitive to our business. For this reason, it is vital that the Ticketing Solution offered to us can be fully integrated with our existing CRM infrastructure, and not override or attempt to replace any of the core functionality we have chosen to utilise. For example, Microsoft Dynamics 365 CRM is the principal system for managing Patrons and Members. We also utilise Dynamics 365 Customer Voice (Surveys) and Dynamics 365 Marketing (Email Marketing, Events Management), and the Ticketing Solution must be able to work with these key tools. We're also looking to make further use of integrations where possible such as between Ticketing Solution and Point of Sale and Event Management System. The Ticketing Provider will be expected to collaborate with various teams at NML, our CRM Solution Provider and our Web Agency.
The contract value for the potential contract term of 5 years (until 30 November 2025 with the option to extend for two 12 monthly periods) is estimated not to exceed £170,000 GBP excluding VAT.
Please note that as volume of transactions are demand led, any values and volumes of transactions stated are approximate and variable over the contract term. Accordingly, no guarantee can therefore be given regarding the volume, nor value, of business placed.
Further details are contained within our Invitation to Tender documents.
Award information
Awarded date
11 October 2022
Contract start date
30 November 2022
Contract end date
30 November 2025
Total value of contract
£170,000
This contract was awarded to 1 supplier.
TixTrack (Europe) Ltd
Address
The St Botolph Building, London, Greater London, United Kingdom, EC3A 7AR
Reference
None
About the buyer
Contact name
Tina Yu
Address
William Brown Street
Liverpool
Mersyside
L3 8EN
United Kingdom
Telephone
0151 207 0001
Tina.Yu@liverpoolmuseums.org.uk
Website
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Closing: 20 July 2022, 12pm
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